SUMMARYAn IS Support Specialist specializes in an area of application support, hardware/network support and Internet services support. The specialist will install, modify, repair, diagnose and research hardware, software and Internet systems that support the educational environment. Support various operating systems, Windows, MacOS, iOS, Android, Linux, ChromeOS and web based applications. Provide technical assistance and support local districts instructional technology needs.
QUALIFICATION REQUIREMENTSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or physical ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND/OR EXPERIENCE• Associate’s Degree in Information Systems or relevant experience with a minimum of one - three years of experience in related field• Highly motivated individual that will take initiative to keep systems and end users working at peak efficiency• Effective organizational and communication skills• Excellent customer service and interaction skills• Team player• Educational environment work experience preferred• Responsibility of employee to obtain and maintain all training(s), certificate(s), approval(s), etc. and provide documentation to the business office before expiration date of said document(s).
CERTIFICATIONS, LICENSES, REGISTRATIONSValid state driver’s license and good driving record required. A+ and Network+ certifications preferred.
LANGUAGE SKILLSAbility to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence and procedure manuals. Ability to effectively present information and respond to questions from individuals or groups. Ability to speak clearly and concisely both in oral and written communications.
MATHEMATICAL SKILLSAbility to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations.
REASONING ABILITYAbility to define problems, collect data, establish facts and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
OTHER SKILLS AND ABILITIESDocument/demonstrate current knowledge of desktop computers, peripheral equipment, database management, word processing, spreadsheets and open systems technology required. Demonstrate knowledge of PC basics, including technical terminology and acronyms and working knowledge of PC systems and peripheral connectivity. Ability to effectively manage multiple tasks and demonstrate effective time management skills to meet deadlines. Strong teamwork, interpersonal communication and group problem solving skills. Ability to travel to and from work sites. Ability to work a flexible workday and workweek. Ability to exercise good judgment and make decisions in accordance with policies and procedures. Ability to read, understand, and apply information in hardware/software manuals or following computer instructions. Ability to work as part of a highly motivated, interdisciplinary team. Demonstrate experience in setting up, maintaining, and troubleshooting electronics equipment and networks.
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